Refund & Cancellation Policy

Last updated: October 28, 2026

Digital products

Because our products are digitally delivered, refund eligibility may depend on whether the software, download, license, or access key has already been delivered or activated and on the circumstances of the order.

Payment or delivery problems

If you paid but did not receive the purchased access, received the wrong product, or experience a technical delivery issue, contact support with your order number so the transaction can be reviewed.

Duplicate or incorrect payments

If you believe you made a duplicate payment or paid an incorrect amount, contact support before making another payment. Crypto transactions cannot generally be reversed at the blockchain level.

Subscription cancellation

Where a product is sold for a fixed subscription period, cancelling or discontinuing use does not automatically reverse a completed payment. Any refund request will be reviewed according to the product status, delivery status, and applicable consumer law.

Requesting a review

Submit refund or payment questions through the Support page and include your order number and a brief description of the issue.